NZ Computer Society National Series: A Harmonious IT Environment through Realitsm (Plus Branch AGM) 18 March 2010: 12:00pm - 1:45pm Events Room 1, Gallagher Hub City Campus, Gate 5 Tristram Street, Hamilton NZCS are proud to kick off the new National ICT Series, beginning with well-known IT Skeptic Rob England presenting on what would appear to be regarded as the utopia of service management, RealITSM... A Harmonious IT Environment through Realitsm Idealised models such as ITIL®, COBIT and ISO20000 are all very well for theoretical discussions, but more and more people are discovering these models just don't fit the way we do things in the real world. Join the movement that is sweeping the ITSM community. Find out about Real ITSM, as it is done in the real world. Making IT Real. Get Real. RealITSM, that is... In this light-hearted and humorous presentation Rob England, the well known "IT Skeptic", introduces Real ITSM, as documented in the book "Introduction to Real ITSM" (see www.realitsm.com). RealITSM is the methodology of implementing IT service management as it is done now in the real world, thereby saving costs, minimising impact and ensuring acceptance. Realitsm (pronounced "realism" with a slight lisp) is the underlying philosophy of primarily ensuring a tranquil life for IT staff. After all, life is hard for us IT types! The main threats to IT stability, or at least the stability of the IT team, are change, accountability and reduced spending. Realitsm is about eliminating these threats from the IT environment, in the best interests of all in IT. A harmonious IT environment requires adherence to the following Realitsm principles: * Ensure a stable operating environment * Maximise adaptability to change * Promote involvement through collectivist decision-making * Maintain morale through reduced group accountability * Maximise revenue and funding for the IT department * Maximise benefit and value for the IT staff Realitsm may be somewhat tongue-in-cheek, however by reflecting on the motivations of teams and managers that unknowingly subscribe to some of its principles, a level of clarity on the importance of service management becomes apparent. This is a not-to-be-missed presentation for anyone in the Service Management space or those interested in a humorous presentation from one of the more colorful figures in New Zealand's IT scene. Note: Light lunch provided. Free for NZCS members, inexpensive for others. Registration required at the following URL: http://www.nzcs.org.nz/events/waikato_bop/114-National_Series_A_Harmonious_I... Regards, David Hallett, BSc, MNZCS ITCP P.O. Box 15-516 Hamilton, New Zealand Phone: +64-7-210 5520 Mobile: +64-21-802 256