hi all I am installing my Benq scanner, and I have run into some trouble. I have listed my installation steps and terminal output: System: Ubuntu 5.10 Kernel:2.6.12-9 386 Scanner: BENQ 4300U Flatbed scanner USB 1.0 Powerpack 16v(a)1.0A 1. Before plugging scanner in: tail /var/log/messages glenn(a)glenn:~$ tail /var/log/messages Nov 21 21:14:08 localhost kernel: [4311704.892000] usb 1-1.2: USB disconnect, address 3 Nov 21 21:14:10 localhost kernel: [4311707.716000] usb 1-1.2: new low speed USB device using uhci_hcd and address 16 Nov 21 21:14:11 localhost kernel: [4311707.901000] input: USB HID v1.11 Mouse [Logitech USB Optical Mouse] on usb-0000:00:07.2-1.2 Nov 21 21:14:11 localhost input.agent[12936]: tsdev: already loaded Nov 21 21:14:11 localhost input.agent[12936]: mousedev: already loaded Nov 21 21:14:11 localhost input.agent[12936]: evdev: already loaded Nov 21 21:14:11 localhost usb.agent[12951]: usbhid: already loaded Nov 21 21:14:12 localhost input.agent[13046]: evdev: already loaded Nov 21 21:14:12 localhost input.agent[13052]: evdev: already loaded Nov 21 21:14:12 localhost input.agent[13113]: evdev: already loaded glenn(a)glenn:~$ 2. When scanner is recognised upon plugging in: glenn(a)glenn:~$ tail /var/log/messages Nov 21 21:14:11 localhost kernel: [4311707.901000] input: USB HID v1.11 Mouse [Logitech USB Optical Mouse] on usb-0000:00:07.2-1.2 Nov 21 21:14:11 localhost input.agent[12936]: tsdev: already loaded Nov 21 21:14:11 localhost input.agent[12936]: mousedev: already loaded Nov 21 21:14:11 localhost input.agent[12936]: evdev: already loaded Nov 21 21:14:11 localhost usb.agent[12951]: usbhid: already loaded Nov 21 21:14:12 localhost input.agent[13046]: evdev: already loaded Nov 21 21:14:12 localhost input.agent[13052]: evdev: already loaded Nov 21 21:14:12 localhost input.agent[13113]: evdev: already loaded Nov 21 21:17:31 localhost kernel: [4311908.671000] usb 1-1.4.1: new full speed USB device using uhci_hcd and address 17 Nov 21 21:17:32 localhost usb.agent[13207]: libusbscanner: loaded successfully glenn(a)glenn:~$ 3. lsusb glenn(a)glenn:~$ lsusb Bus 001 Device 017: ID 04a5:20b0 Acer Peripherals Inc. (now BenQ Corp.) S2W 3300U/4300U Bus 001 Device 016: ID 046d:c019 Logitech, Inc. Bus 001 Device 004: ID 05e3:0608 Genesys Logic, Inc. Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Bus 001 Device 001: ID 0000:0000 glenn(a)glenn:~$ 4. Checked /proc/bus/usb/devices to see if the scanner was recognised and had loaded a driver (driver=(none) in my case. glenn(a)glenn:~$cat /proc/bus/usb/devices T: Bus=01 Lev=03 Prnt=04 Port=00 Cnt=01 Dev#= 17 Spd=12 MxCh= 0 D: Ver= 1.00 Cls=ff(vend.) Sub=ff Prot=ff MxPS= 8 #Cfgs= 1 P: Vendor=04a5 ProdID=20b0 Rev= 1.20 S: Manufacturer=Color S: Product= FlatbedScanner 22 C:* #Ifs= 1 Cfg#= 1 Atr=40 MxPwr=100mA I: If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none) E: Ad=81(I) Atr=02(Bulk) MxPS= 64 Ivl=0ms E: Ad=02(O) Atr=02(Bulk) MxPS= 8 Ivl=0ms E: Ad=83(I) Atr=03(Int.) MxPS= 8 Ivl=16ms glenn(a)glenn:/proc/bus/usb$ 5. As a normal user, run xsane from the terminal: glenn(a)glenn:/proc/bus/usb$ xsane ERROR MESSAGE: Failed to open device 'snapscan:libusb:001:017': Invalid argument. 6. Run scanscan from the terminal: glenn(a)glenn:/proc/bus/usb$ snapscan bash: snapscan: command not found This is where I get into trouble as I cannot run apt-get on my 5.10 machine and can't figure out what to do next. Glenn.