You’d think, if you were buying a printer, you were the one making the investment, and expecting an outcome of suitable print quality (and quantity) in return. But not, it seems, if you buy an HP printer. Company boss Enrique Lores has made it quite clear <https://www.theregister.com/2024/01/19/hps_ceo_spells_it_out/>: "Every time a customer buys a printer, it's an investment for us. We are investing in that customer, and if that customer doesn't print enough or doesn't use our supplies, it's a bad investment." If you think this is some offhand remark, taken out of context or something, how about this statement from December, by their CFO of the time: "We absolutely see when you move a customer from that pure transactional model ... whether it's Instant Ink, plus adding on that paper, we sort of see a 20 percent uplift on the value of that customer because you're locking that person, committing to a longer-term relationship." In short, they are going to squeeze you for as much ink revenue as they can. Third-party ink cartridges are obviously a threat to this business model, that must be exterminated. I wonder, if they could figure out how to make you get the paper from them as well, they wouldn’t do that ... oh wait ... she already mentioned paper ...
You’d think, if you were buying a printer, you were the one making the investment, and expecting an outcome of suitable print quality (and quantity) in return.
But not, it seems, if you buy an HP printer. Company boss Enrique Lores has made it quite clear <https://www.theregister.com/2024/01/19/hps_ceo_spells_it_out/>:
"Every time a customer buys a printer, it's an investment for us. We are investing in that customer, and if that customer doesn't print enough or doesn't use our supplies, it's a bad investment."
If you think this is some offhand remark, taken out of context or something, how about this statement from December, by their CFO of the time:
"We absolutely see when you move a customer from that pure transactional model ... whether it's Instant Ink, plus adding on that paper, we sort of see a 20 percent uplift on the value of that customer because you're locking that person, committing to a longer-term relationship."
In short, they are going to squeeze you for as much ink revenue as they can. Third-party ink cartridges are obviously a threat to this business model, that must be exterminated.
I wonder, if they could figure out how to make you get the paper from them as well, they wouldn’t do that ... oh wait ... she already mentioned paper ...
What gets me is the following: "We have seen that you can embed viruses into cartridges, through the cartridge go to the printer, from the printer go to the network, so it can create many more problems for customers." So we need to trust HP ink cartridges that they are safe to use, because the printers are unprotected? You hack HP's cartridge manufacturing process and then automatically infest HP printers when the customer gets their next cartridge delivery thanks to the subscription model... Cheers, Peter -- Peter Reutemann Dept. of Computer Science University of Waikato, Hamilton, NZ Mobile +64 22 190 2375 https://www.cs.waikato.ac.nz/~fracpete/ http://www.data-mining.co.nz/
On Tue, 23 Jan 2024 13:19:09 +1300, Peter Reutemann wrote:
What gets me is the following: "We have seen that you can embed viruses into cartridges ..."
Why on earth do you need a sufficiently complex programmable CPU inside an ink cartridge, with the necessary writable memory, to even allow for such a possibility?
participants (2)
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Lawrence D'Oliveiro -
Peter Reutemann