Microsoft: Improving The “Outage Experience”

Seems that, when something goes wrong with Microsoft’s cloud service, customers expect to find out what has happened by visiting the Azure Status page. How silly of them <https://www.theregister.com/2020/08/18/dont_use_azure_status_page/>: The place to look, Kubba said, is in the Azure Portal under Service Health. The public Azure status page is "only used to communicate widespread outages" so likely to be ineffective in discovering what may be wrong. "Despite this, we constantly find that customers visit the Azure Status page to determine the health of services on Azure," complained Kubba – though we presume that if an outage blocks access to the portal, the Status page would then be the right place to look. In other cases, it is not much use since "more than 95 per cent of our incidents" do not appear there, according to Kubba. A further complication is that Azure DevOps (which is where Pipelines live) is not integrated into the Azure portal, and many Azure DevOps users only hang around the DevOps portal. Therefore, there is a separate Azure DevOps status page, making this a third site that needs to be bookmarked for tracking outages.
participants (1)
-
Lawrence D'Oliveiro