RE: iHug / Wired Country
Hmm, Ihug/Wired Country wireless We've had this now for about 2+ years now, and has been working fine. Upto the last couple of months that is, starting at about the time the VoIP presentation was held at our premises. The link quality has been reduced, I've been asked to switch to a different network and back (different static ip's) whilst the gear was replaced. We've had some of the radio gear in Church Rd, Ngaruawahia, and on the Hospital die, all in the past month. One of the occasions when a radio unit had been replaced, we noticed that the unit only had a maximum arp table of 7 entries which took 3 hours to get fixed. Whilst the connections were organized by Go!Live, we had an afterhours contact phone number (the guy still works there but I'm not obliged to give people his cellphone number, and he hates being called when he's holding an arial and standing on someone's roof). Since then, the afterhours and weekend support have gone down the drain. We're now getting frequent outages ranging from a couple of minutes at 20+% packet loss, to 16+ hours of 100% packet loss. Ping times are bouncing like a maniac instead of being in a reasonably steady range. We've resorted to using nagios to monitor our incoming link and report errors and warnings, which result in me receiving on avergae about 20-30 emails a day during weekdays with respect to packet loss on the link, or ping responses exceeding 500ms. When it is working however, on a good clear sunny day, our guaranteed 512k link can get speeds much greater than this (approx ~2mb is my best sofar). Now, all the problems started to occur when we shifted to the Te Rapa area of Hamilton, we had no problems in Hillcrest. GerwinVanDeSteeg
Golive is not Wired Country. On Tue, Sep 14, 2004 at 04:14:36PM +1200, Gerwin van de Steeg wrote:
Hmm, Ihug/Wired Country wireless
We've had this now for about 2+ years now, and has been working fine. Upto the last couple of months that is, starting at about the time the VoIP presentation was held at our premises. The link quality has been reduced, I've been asked to switch to a different network and back (different static ip's) whilst the gear was replaced. We've had some of the radio gear in Church Rd, Ngaruawahia, and on the Hospital die, all in the past month. One of the occasions when a radio unit had been replaced, we noticed that the unit only had a maximum arp table of 7 entries which took 3 hours to get fixed.
Whilst the connections were organized by Go!Live, we had an afterhours contact phone number (the guy still works there but I'm not obliged to give people his cellphone number, and he hates being called when he's holding an arial and standing on someone's roof). Since then, the afterhours and weekend support have gone down the drain.
We're now getting frequent outages ranging from a couple of minutes at 20+% packet loss, to 16+ hours of 100% packet loss. Ping times are bouncing like a maniac instead of being in a reasonably steady range. We've resorted to using nagios to monitor our incoming link and report errors and warnings, which result in me receiving on avergae about 20-30 emails a day during weekdays with respect to packet loss on the link, or ping responses exceeding 500ms.
When it is working however, on a good clear sunny day, our guaranteed 512k link can get speeds much greater than this (approx ~2mb is my best sofar).
Now, all the problems started to occur when we shifted to the Te Rapa area of Hamilton, we had no problems in Hillcrest.
GerwinVanDeSteeg
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On Tue, 2004-09-14 at 17:37, James Clark wrote:
Golive is not Wired Country.
Sort of. Go Live was purchased by Wired Country several months ago. Wired Country from the Hospital is 3.2Ghz fixed wireless Wired Country using the old Go Live network is 802.11b gear Unless you were an existing Go Live customer Wired Country does not offer new 802.11b connections as far as I know. Hope this helps to clear things up. Regards -- Matt Brown Email: matt(a)mattb.net.nz GSM: +64 21 611 544
On Tue, Sep 14, 2004 at 05:52:47PM +1200, Matt Brown wrote:
On Tue, 2004-09-14 at 17:37, James Clark wrote:
Golive is not Wired Country.
Sort of. Go Live was purchased by Wired Country several months ago.
Correct, probably over a year now.
Wired Country from the Hospital is 3.2Ghz fixed wireless
http://www.wiredcountry.co.nz/press_10.html "It will operate on the 3.5 GHz radio spectrum purchased by Counties Power last year."
Unless you were an existing Go Live customer Wired Country does not offer new 802.11b connections as far as I know.
There were occasions when new Go Live customers where setup, Wave provided the ISP side of it in that case. There wouldn't have been any new ones since Wave was sold out to Ihug. Cheers, James.
Ah hang on... Didn't Wired Country buy Go Live.... James Clark wrote:
Golive is not Wired Country.
On Tue, Sep 14, 2004 at 04:14:36PM +1200, Gerwin van de Steeg wrote:
Hmm, Ihug/Wired Country wireless
We've had this now for about 2+ years now, and has been working fine. Upto the last couple of months that is, starting at about the time the VoIP presentation was held at our premises. The link quality has been reduced, I've been asked to switch to a different network and back (different static ip's) whilst the gear was replaced. We've had some of the radio gear in Church Rd, Ngaruawahia, and on the Hospital die, all in the past month. One of the occasions when a radio unit had been replaced, we noticed that the unit only had a maximum arp table of 7 entries which took 3 hours to get fixed.
Whilst the connections were organized by Go!Live, we had an afterhours contact phone number (the guy still works there but I'm not obliged to give people his cellphone number, and he hates being called when he's holding an arial and standing on someone's roof). Since then, the afterhours and weekend support have gone down the drain.
We're now getting frequent outages ranging from a couple of minutes at 20+% packet loss, to 16+ hours of 100% packet loss. Ping times are bouncing like a maniac instead of being in a reasonably steady range. We've resorted to using nagios to monitor our incoming link and report errors and warnings, which result in me receiving on avergae about 20-30 emails a day during weekdays with respect to packet loss on the link, or ping responses exceeding 500ms.
When it is working however, on a good clear sunny day, our guaranteed 512k link can get speeds much greater than this (approx ~2mb is my best sofar).
Now, all the problems started to occur when we shifted to the Te Rapa area of Hamilton, we had no problems in Hillcrest.
GerwinVanDeSteeg
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And since I tried to use the service ... Very different pricing plans There is no flat rate go-live option. On Wednesday, September 15, 2004, at 09:13 AM, James Clark wrote:
On Tue, Sep 14, 2004 at 09:02:33PM +1200, Lindsay Druett wrote:
Ah hang on... Didn't Wired Country buy Go Live....
Yes, but they are different networks and different equipment.
James.
James Clark wrote:
Golive is not Wired Country.
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And since I tried to use the service ... Very different pricing plans
Yes indeed (http://www.wave.co.nz/business/radiowave.html). At those prices I've never been tempted to find out if I have line of sight (minus a few trees) to Hamilton Airport. Does anyone here live in Tamahere? If so, do you know if ADSL or any other sort of broadband is available yet? Simon Crosby
On Wed, 2004-09-15 at 17:48, Simon Crosby wrote:
Does anyone here live in Tamahere? If so, do you know if ADSL or any other sort of broadband is available yet?
Not in Tamahere last I checked (~6 months ago). They run fibre out the cabinet on Airport Rd, so they are waiting for mini DSLAMS to come online before they can offer DSL. Regards -- Matt Brown Email: matt(a)mattb.net.nz GSM: +64 21 611 544
But at the end of the day, all that everyone has commented on about is that the service is just crap. Yeah sure, Wired Country is apparently not using Go Live's equipment anymore, but their service level hasn't really changed has it ? In fact there has been a lot of comments suggesting that it has got worse. And Wired Country and/or iHUG is suggesting running VoIP over it, you have seriously got to be kidding. I clearly understand that in theory by using a licensed RF spetrum basically means that you wouldn't get the baggage that you get from a public RF spectrum, and in Auckland this theory is very well proven, but it seems that in Hamilton we don't even get economy class service, more like "Nuts and Cola" class service except for the shortage of nuts. Apparently, the service that Auckland is getting from Wired Country is just great. Why is Hamilton, being the 5th largest city in New Zealand getting such a crappy service ? Surely Hamilton doesn't fit into the TCO category. While this service level is maintained at third world standards, I think I'll pass on any offers from Wired Country and suggest the same move to my clients, friends, and whatever. James Clark wrote:
On Tue, Sep 14, 2004 at 09:02:33PM +1200, Lindsay Druett wrote:
Ah hang on... Didn't Wired Country buy Go Live....
Yes, but they are different networks and different equipment.
James.
James Clark wrote:
Golive is not Wired Country.
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On Wed, Sep 15, 2004 at 01:49:14PM +1200, Lindsay Druett wrote:
Yeah sure, Wired Country is apparently not using Go Live's equipment anymore, but their service level hasn't really changed has it ?
Wired Country's equipment is completely seperate to Golive's. Stop mixing the two together, they are owned by the same company - that's it.
And Wired Country and/or iHUG is suggesting running VoIP over it, you have seriously got to be kidding.
I wouldn't (and don't) use it for voice either, not yet.
Apparently, the service that Auckland is getting from Wired Country is just great. Why is Hamilton, being the 5th largest city in New Zealand getting such a crappy service ? Surely Hamilton doesn't fit into the TCO category.
It's because their service people are based in Pukekohe, that means they have to jump in a car/van/train/space-plane and come to Hamilton where there is a serious problem. If you don't like it don't use it. I like it, I use it, I don't have that many problems with it. James.
Wired Country's equipment is completely seperate to Golive's. Stop mixing the two together, they are owned by the same company - that's it.
No, I never at any stage mixed Wired Country's equipment together with Go Live's equipment. It's not about the equipment, it is firstly about the customer's (and potential customer's) perception of Wired Country, and more importantly about the level of service that the customer has been getting. I did bring up my fundamental views towards wireless, I really wish it was different and was as easy as pointing a TV aerial towards TeAroha, but it's not. I'm really glad the WC is using a licensed spectrum, but why are there so many problems here. Lack of planning if you ask me.
Apparently, the service that Auckland is getting from Wired Country is just great. Why is Hamilton, being the 5th largest city in New Zealand getting such a crappy service ? Surely Hamilton doesn't fit into the TCO category.
It's because their service people are based in Pukekohe, that means they have to jump in a car/van/train/space-plane and come to Hamilton where there is a serious problem.
But at the end of the day, that is not the customers problem. The way I would see it if I was a customer, is that someone would have come around to install an antenna, tested the link, etc, etc and therefore one would presume there would be some sort of local presence, even a contractor with a set of keys to get onto site and at least get one of their engineers on the cellphone while being his/her eyes and ears and doing what is required. Why aren't they using you James ?
If you don't like it don't use it. I like it, I use it, I don't have that many problems with it.
The truth of the matter is that I would dearly love a provider to be able to offer carrier class service in competition with Telecom to me. My parents are in Wellington where they are lucky enough to have TelstraSaturn running right past their door step, and have cable TV, phone line, and soon with have broadband internet. I wish the same thing was running past my doorstep right on the edge of Hamilton. I've had lots of feedback from my customers, the LLU site, and other people I know who use Telecom and TelstraClear (where they can) simply because of their level of service. Some people believe or not would rather stay with Telecom, and do everything with Telecom because they get service, and good service, and get one bill - I have fallen over backwards myself hearing all this, but this is what I'm hearing from a lot of people. I do remember the days of the 123 calls centre where you waited an hour to talk to a human voice, but it's been a while since that has happened. I'm not trying to promote Telecom here, I'm just illustrating to you what a lot of customers expect. If Wired Country gave a good level of service that I can rely on with VoIP and that I can get it, I would seriously consider it.
Lindsay Druett wrote:
Apparently, the service that Auckland is getting from Wired Country is just great. Why is Hamilton, being the 5th largest city in New Zealand getting such a crappy service ? Surely Hamilton doesn't fit into the TCO category.
Auckland is not perfect. There are still issues to be addressed which should improve performance across the entire system.
It's because their service people are based in Pukekohe, that means they have to jump in a car/van/train/space-plane and come to Hamilton where there is a serious problem.
But at the end of the day, that is not the customers problem. The way I would see it if I was a customer, is that someone would have come around to install an antenna, tested the link, etc, etc and therefore one would presume there would be some sort of local presence, even a contractor with a set of keys to get onto site and at least get one of their engineers on the cellphone while being his/her eyes and ears and doing what is required.
Why aren't they using you James ?
If you don't like it don't use it. I like it, I use it, I don't have that many problems with it.
I don't have it, but if I could see the sky tower, I would be beating others over the head to get to the front of the "me want tah fast intarweb" queue.
The truth of the matter is that I would dearly love a provider to be able to offer carrier class service in competition with Telecom to me. My parents are in Wellington where they are lucky enough to have TelstraSaturn running right past their door step, and have cable TV, phone line, and soon with have broadband internet. I wish the same thing was running past my doorstep right on the edge of Hamilton.
I've had lots of feedback from my customers, the LLU site, and other people I know who use Telecom and TelstraClear (where they can) simply because of their level of service. Some people believe or not would rather stay with Telecom, and do everything with Telecom because they get service, and good service, and get one bill - I have fallen over backwards myself hearing all this, but this is what I'm hearing from a lot of people. I do remember the days of the 123 calls centre where you waited an hour to talk to a human voice, but it's been a while since that has happened.
I'm not trying to promote Telecom here, I'm just illustrating to you what a lot of customers expect.
If Wired Country gave a good level of service that I can rely on with VoIP and that I can get it, I would seriously consider it.
Things will be getting better. Being one who works in the Engineering department at Ihug (I do servers, not Wired Country type stuff) along side those that do deal with the VoIP and Wired Country side of things, I know there are things that can be improved and these improvements are in the pipeline. Saying that, the VoIP (wireless) service should not be relied on to be a first phone line. If we (Ihug) are advocating that to people who are using the wireless service, then I am not very happy about it. The VoIP (wired service in Pukekohe) is much more reliable, however still relies on that magic juice from the power co. Gavin Grieve
participants (7)
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Gavin Denby -
Gavin Grieve -
Gerwin van de Steeg -
James Clark -
Lindsay Druett -
Matt Brown -
Simon Crosby