CPE - Client premises equipment, i.e. the radio and kit at the clients end. POP - Point of presence, i.e. the radio all the clients point to, in Hamilton it's on top of the Hosptal. I've been with WC since early days in the Hamilton. I've also been involved with it since before I had a connection myself, as I worked for Wave and we offered it to our customers. My first connection was with Wave, staff deal and it was also helpful for diagnosing problems with other customers etc. My connection is through Ihug now, they are fine as long as _you_ know what your doing, do not expect their support team to be of any use if you run into trouble. You'll get the standard "Reboot your CPE", "We'll just take a look at your network settings, right click your Network Neighbour...." the usual stuff, mention Linux and you'll get silence. Ihug use PPPoe and it works beautifully. I chose Ihug because they offer the cheapest deal I could find at the time. Wired Country have more outages than they would care to publicise. Sometimes you'll need to power cycle the CPE, this is fairly common after WC push out firmware updates for the CPE (supposed to be seamless, but you know how things are). Failing that you just need to wait until they fix whatever is wrong at the POP (or their backhaul) most of their outages affect everyone hanging of the POP, sometimes the outages just affect the people further away from the POP, depending on what is wrong with said POP. Lately service has been fairly good in Hamilton but there have been periods where it has been really bad, ebs and flows... Faulty CPEs aren't overly common however it can be very painful diagnosing one, especially if your ISP's support people are not up with the play (there is a little more to it than a windows dialup connection). Persistence is key. Your best method for troubleshooting a problem would actually be to contact another person that uses the service and points to the same POP, if your both down it's likely the POP (if it's not your ISP doing something silly). When there are problems clients need to call their ISP in the first instance, do not call WC directly - THEY DO NOT LIKE IT. When the service is going well it ROCKS, when it's not it is incredibly frustrating. Just make sure you have a el cheapo dial up connection or something available if you can't live without the Internet for a few hours every other month or two. If you can get it, do. Cheers, James.