I'll throw in integrated/shared 'Tasks' as well: A customer rings up, salesperson-1 answers. The customer wants to know something a little more technical about a product than salesperson-1 is capable of answering, so salesman-1 creates a Task and assigns it to a techie to either: a) ring the client back (using the contact details which salesperson-1 entered directly into the integrated system) and pass on the technical info OR b) use the integrated IM system to pass the info on to the salesperson-1 who can get back to the client. After sleeping on it, the customer decides to buy xyz product, based on the quality information snappily provided by salesman-1 via the Tasks system. Salesman-1 is away sick the following day, and salesman-2 notices that there is still an incomplete Task - he checks the associated correspondence, and contacts the customer, who completes the transaction. Salesman-2 forwards the relevant purchases etc through the integrated accounting system to Dispatch for packaging and delivery. The next day, salesman-1 returns and checks status of order - discovers that salesman-2 had sorted it, and that customer has no complain of product. All without a trace of those sneaky yellow notes with glue-like substance on the back that seem to multiply all over your monitor when your back is turned... Elroy. Perry Lorier wrote:
Barracuda Networks are doing very effectively in the spam filtering space.
I'd add instant messaging to the mix as well :)