* Lindsay Druett <lindsayd(a)waikato.ac.nz> [2005-05-09 04:20]:
Change banks, let them know why afterwards.
Why ?
Because voting with your feet/money is the only incentive that all businesses truly know to appreciate. Of course changing banks is not necessarily a practical option for oneself; that’s a different issue from all the arguments you mention. If it’s not, then I’d alert the bank that it is a potential issue I might leave them for, and prepare my exit for the mid-term (instead of right now), waiting for them to act. If they won’t, well too bad for their business. I wouldn’t go through too much trouble in the short term just to be dogmatic – but the mid- to long-term must not be forgotten either.
At the end of the day, while it maybe frustrating that there are support issues with regards to doing Internet banking, I would rather be dealing with a bank that has a closed security policy and keeps my money safely tucked away. Security is their primary responsibility.
This is a false dilemma. Safety and accessibility are not mutually exclusive options, neither in theory nor among actually available banking options.
Just bear in mind that they won't come up with an instant solution (unless they have already identified this problem) as they will spend time doing testing.
Indeed. Note though that they’ll wise up faster, the higher the rate at which the issue causes them to lose customers. It might also help to tell them that this, that, and the other bank have banking which would work for me today, and ask whether they intend to match that offer. Regards, -- Aristotle