Well, here's a clue...

You can hear dial tone and it would dial out at your place.
You can't hear dial tone and therefore it won't go any further at their place.

Have you check the phone line at the phone outlet at their place ?



On Wed, 2007-12-05 at 21:28 +1300, Ron Dean wrote: 
I am trying to set up a computer for a refugee family so they have email
I downloaded a driver for 7.10 and could hear dial tone and it would 
dial out at my home, but when I tried it in their home I could not hear 
dial tone . We were trying to set it up with Kiwi on line but they don't 
give any linux support. Any ideas ?