Sounds like you work in marketing ;P Is this a sales pitch? On Fri, 2006-05-26 at 21:28 +1200, Elroy wrote:
I'll throw in integrated/shared 'Tasks' as well:
A customer rings up, salesperson-1 answers.
The customer wants to know something a little more technical about a product than salesperson-1 is capable of answering, so salesman-1 creates a Task and assigns it to a techie to either:
a) ring the client back (using the contact details which salesperson-1 entered directly into the integrated system) and pass on the technical info
OR
b) use the integrated IM system to pass the info on to the salesperson-1 who can get back to the client.
After sleeping on it, the customer decides to buy xyz product, based on the quality information snappily provided by salesman-1 via the Tasks system.
Salesman-1 is away sick the following day, and salesman-2 notices that there is still an incomplete Task - he checks the associated correspondence, and contacts the customer, who completes the transaction.
Salesman-2 forwards the relevant purchases etc through the integrated accounting system to Dispatch for packaging and delivery.
The next day, salesman-1 returns and checks status of order - discovers that salesman-2 had sorted it, and that customer has no complain of product.
All without a trace of those sneaky yellow notes with glue-like substance on the back that seem to multiply all over your monitor when your back is turned...
Elroy.
Perry Lorier wrote:
Barracuda Networks are doing very effectively in the spam filtering space.
I'd add instant messaging to the mix as well :)
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