Maybe the "actual" decline in revenue for HP in printers and supplies is that they didn't factor in the Japanese printer manufacturers: Sharp, Canon, Toshiba, Kyocera, Brother, OKI, Epson, Ricoh, FujiXerox, Konica Minolta, etc.

For customers, a favourable aspect of some of these Japanese companies, is that they have retail and service outlets in small, out-of-the-way cities, ...like Hamilton.