A lot of the shift from redhat to debian was because of apt. I wouldn't have moved away if apt-rpm as it is with FC1 existed then. The shift was also at a time when up2date was in its infancy, and most of us didn't give it a fair chance. I put up with a stable potato release, but upgraded to testing (the nascent 3.0 woody release) when I needed newer packages on my home machine, and on my hosted server when it was "getting close" to completion (when you no longer had to upgrade glibc every week...)
I must admit that I've become very fond of up2date and it's ilk. I use yum now on my Fedora machines. Little point in using up2date as it's kinda RHN centric. Though it does provide a gui for the neophytes.
If you're referring to a paid support network, who uses them anyway? Has anyone on this list made use of RH's pay-per-view support network, and have they been satisfied with the response they got? Was it worth what you paid ? (I'm honestly interested, as I've never paid for support in this fashion. Any problems I've come across have been solvable with judicious use of google, friends, and sometimes a small amount of magic)
Similarly I've never paid for support like this. What I don't mind paying for with RHEL is the (hopefully) sound knowledge that RH isn't about to just vanish and that I'll continue to get errata packages to fix security flaws and bugs in the release of RHEL I'm using for the next five years. That is pretty much all the support I need. Regards -- Oliver Jones » Director » oliver.jones(a)deeperdesign.com » +64 (21) 41 2238 Deeper Design Limited » +64 (7) 377 3328 » www.deeperdesign.com