On Fri, 7 Nov 2025 10:22:18 +1300, I wrote:
Microsoft has decided to revert the price increase and offer a refund to users in both countries. Unfortunately, users in NZ don’t seem able to claim this -- the whole mechanism seems set up solely to cater to customers in Australia. Also it seems to only be available for certain plans and not others, and customers may still end up paying more anyway.
After several attempts, NZ users (some of them, at least) are reporting that they are now able to claim their refunds. But there is a new clause in the fine print that say that reverting to this “Classic” edition of Microsoft 365 means they “May not receive new feature updates”. <https://www.nzherald.co.nz/business/after-three-days-of-blunders-microsoft-delivers-on-365-refund-but-some-of-the-fineprint-still-annoys-readers/WEHJ6UWQHBHYTAFUZTUFOR5KKI/>